Privacy Policy

Effective Date: Aug 2026

RedScreen® respects your privacy and is committed to protecting your personal data.

1. What Information We Collect

When you create an account, we collect:

  • First name and surname

  • Email address

  • Home station selection

  • Profile photo

  • Account creation date

As a taxi driver, we also collect:

  • Telephone number

  • Car registration

  • Taxi Badge ID and/or a photograph of your driver badge

  • Trading name

  • Additional operating stations (optional)

Taxi drivers may choose whether to appear on the local Taxi Board. When a taxi driver is listed as available, other RedScreen® users viewing the relevant Taxi Board can see the driver's trading name, telephone number and driver badge photograph. By opening the driver's details, users can also view the driver's Badge ID and car registration.

When you use the app, we may also collect:

  • Chat messages you post
  • Quiet Time preferences
  • Device and app identifiers
  • Information about how you interact with the app
  • Device notification token (for push notifications)
  • Crash logs, diagnostic information and other technical information about app performance

We use Firebase Analytics and Firebase Crashlytics, provided by Google, to help us understand how the app is used, identify technical problems, investigate crashes and improve the reliability and performance of RedScreen®. 

We limit the information we collect to that needed to operate, maintain and improve the platform.

2. How We Use Your Information

Your information is used solely to:

  • Create and manage your account

  • Authenticate your login

  • Deliver station-based chat functionality

  • Send notifications you have opted to receive

  • Review reports and enforce community standards

  • Respond to support enquiries

  • Understand how the app and its features are used

  • Diagnose crashes, technical problems and improve app stability and performance

RedScreen® does not sell personal data and does not use personal information for advertising.

3. Local Storage

RedScreen stores a limited copy of your profile information on your device to:

  • Keep you signed in

  • Load the correct screens

  • Maintain essential app functionality

This storage is required for the app to operate and is not used for tracking or marketing.

4. Cloud Storage (Firebase)

Profile data, chat content, and related information are stored securely using Google Firebase, which acts as our data processor.

Firebase provides security controls and contractual safeguards that we rely upon for data processing.

Access to profile and chat data is restricted to authenticated users within the appropriate station grouping.

5. Profile Photos (and Taxi Driver Badge)

Profile photos and driver badge photographs are stored securely and are visible only within the RedScreen® platform.

For Taxi users who choose to appear as available on the Taxi Board, the driver badge photograph and taxi details described in section 1 may be displayed to authenticated RedScreen® users viewing the relevant Taxi Board.

Photos are not publicly searchable.

6. Push Notifications

We store a device token in order to deliver push notifications relating to chat activity and platform updates.

You may disable notifications at any time via your device settings.

7. Email Communications

We may contact you via your registered email address for administrative purposes only, including:

  • Account verification

  • Password recovery

  • Responses to problem reports

  • Warning notices or compliance communications

Your email address will not be used for marketing without your explicit consent.

8. Moderation & Enforcement

Where users breach community standards, RedScreen® may restrict access, remove content, or delete accounts.

Certain limited records may be retained where necessary for compliance or legal purposes.

9. Data Retention

Chat messages are normally automatically deleted after ten (10) days.

Profile and account information is retained while your account remains active.

If you delete your account using the in-app Delete Profile option, or request deletion by contacting us, your account and associated profile information will be deleted. This includes your name, email address, home station, profile photograph and profile preferences. For Taxi users, this also includes the taxi information associated with the account, including telephone number, trading name, car registration, driver badge ID and driver badge photograph.

Some information may already have been removed automatically in accordance with its normal retention period, such as chat messages.

Limited information may be retained for longer where reasonably necessary to comply with a legal obligation, resolve a dispute, investigate misuse or enforce our terms. Where information must be retained for one of these purposes, it will be retained only for as long as reasonably necessary for that purpose.

10. International Transfers

Firebase infrastructure may process or store data outside the United Kingdom.

Where this occurs, appropriate contractual safeguards are in place in accordance with UK data protection requirements.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to certain processing

You may edit your profile at any time within the app.

You can delete your account and associated data using the Delete Profile option within the app. You can also request account and data deletion by contacting:

deleteprofile@redscreen.co.uk

We may retain limited information where required for legal, security or compliance purposes, as explained in section 9.

12. Changes to this Policy

RedScreen® may update this Privacy Policy to reflect operational, legal or technical changes. Where appropriate, we will notify users of significant changes.

RedScreen® is operated by Timothy Simpson-Lee and RedScreen Ltd (England & Wales). For enquiries concerning this Privacy Policy or the handling of your personal data, please contact RedScreen using the contact details provided above.