FAQ

Your chatroom may be quiet simply because no one has posted recently. Messages are deleted automatically after 14 days, so an empty chatroom does not necessarily mean that you are the only person in it.

Chatrooms are also much quieter when train services are running normally. Activity will usually increase when commuters have useful information to share about delays, cancellations, disruption or line closures.

Although RedScreen is available throughout the UK, we have deliberately focused our early promotion on groups of neighbouring stations to build useful local communities. Some stations will therefore have considerably more users and activity than others, and your chatroom may currently have fewer participants.

If your station serves multiple routes, it is worth checking which route you selected when creating your profile. Chatrooms are route-specific, and some routes and services are busier than others.

You can help build your local community by inviting friends, family and fellow commuters to join RedScreen using the in-app Share or Invite Friends functionality.

RedScreen does not permit abuse, harassment, threats, discriminatory language, profanity, unauthorised advertising, commercial solicitation or use unrelated to the commuter purpose of the app.

To report a concern:

1. Open the Menu (☰)

2. Select "Report a Problem"

3. Choose "Inappropriate Behaviour"

4. Provide the relevant User ID and a description of the issue

If you cannot report through the app, email report@redscreen.co.uk with the relevant details. RedScreen may warn, restrict, suspend or remove accounts and may retain or disclose records where reasonably required for safety, compliance or legal purposes.

RedScreen has three User Types: Commuter, Home User and Taxi User. Choosing the right one ensures that the app works in the way you expect.

Commuter

Choose Commuter if you regularly travel from your selected home station and want to take part in its local commuter community. You can; 

• read and send messages in the chatroom associated with your home station

• receive notifications when new chat messages are posted, unless you have paused them using Quiet Time.

• view the Taxi Board for relevant stations.

Home User

Choose Home User if you do not regularly make the journey yourself but would like to check the chatroom, particularly if a family member or friend is commuting. 

• You can read and send messages in the same way as a Commuter. However, 

• You do not receive chat notifications every time a new chat arrives.

• You can also use the Taxi Board to view local taxi's serving your home station. 

Taxi User

Choose Taxi User if you are a taxi driver or taxi business and want to appear on the Taxi Board for the station or stations you serve.

• You can create and easily manage your Taxi Board listing and choose whether it is visible when you are available or hidden when you are not working. 

• You cannot enter, read or post in any commuter chatrooms and do not receive chat notifications.

• You will need to provide additional information regarding business, your vehicle and licensing details together with an appropriate identification image.

The Taxi Board displays participating taxi listings associated with selected railway stations. It helps Commuter and Home users find contact details for taxi drivers or businesses that have chosen to appear on the board.

Taxi Users control whether their listing is or is not visible, depending on their usual working availability. 

RedScreen does not dispatch taxis, make bookings, collect fares or enter into the transport contract.

Any enquiry, booking, fare and journey arrangement is made directly between the passenger and the taxi provider. Redscreen cannot accept any responsibility or liability for booking a taxi. Redscreen does not carry checks out or verify taxi drivers. 

No. Taxi Users cannot enter, read or post in commuter chatrooms. Their participation is limited to creating and managing their Taxi Board listing.

Commuter and Home users should not post personal contact details, precise collection addresses or other sensitive information in chat.

Users must contact a taxi provider directly and not via the chatroom. 

No.

Taxi Users are required to provide the information requested during profile creation, but RedScreen does not currently carry out independent checks with licensing authorities or guarantee that information remains complete, accurate or current.

A listing is not an endorsement, recommendation or guarantee of identity, licensing status, insurance, availability, price, conduct or service quality. Before travelling, users should satisfy themselves that the driver, vehicle and licence details are appropriate and agree the fare or charging basis directly with the taxi provider.

No.

RedScreen provides the communication and listing platform only. It is not the taxi provider, booking agent, dispatcher or payment service, and it is not a party to arrangements made between users and taxi providers.

Users and taxi providers are responsible for their own decisions and arrangements.

Redscreen cannot accept any responsibility or liability for booking a taxi. Redscreen does not carry checks out or verify taxi drivers. 

The information collected depends on your User Type and how you use RedScreen.
It may include:

• Account and profile information, such as name, email address, User Type, selected station, profile image and account identifiers.

• For Taxi Users, the driver, business, contact, vehicle, licensing and identification details requested for the Taxi Board.

• Chat messages, problem reports and moderation records where applicable.

• Quiet Time and notification preferences, together with the technical token needed to send push notifications.

• Limited app-usage, device, diagnostic and crash information used to understand performance and resolve faults.

The current in-app Privacy Policy explains the purposes, legal bases, recipients, retention and data-protection rights in more detail and should be read alongside these FAQs.

RedScreen does not sell personal information. Information is used to operate, secure, support and improve the service.

Some information is visible to other users because it is necessary for the feature you choose to use. For example, chat participants see the profile information and User ID shown with messages, while the details displayed in a Taxi Board listing can be seen by users who open that board.

RedScreen also uses service providers to host the app, store data, deliver notifications and provide analytics and crash reporting. Information may be disclosed where required by law or reasonably necessary to protect users, RedScreen or others. See the Privacy Policy for full details.

Chat messages are not public or searchable on the open internet, but they are visible to authenticated Commuter and Home users in the same station or route grouping. Taxi Users cannot access chatrooms.

Messages may be reviewed by RedScreen where reasonably required for moderation, safety, support or compliance. Do not post confidential information, payment details, precise home addresses or other sensitive personal information.

Chat messages are normally deleted automatically after ten days. A message or related record may be retained for longer where reasonably required to investigate a report, enforce the rules, protect users or comply with a legal obligation.

RedScreen is not a permanent messaging archive. Users should not rely on it for long-term storage.

Quiet Time allows Commuter users to pause RedScreen chat notifications without leaving their chatroom. You can silence notifications for the current day, select recurring quiet days or set a holiday period.

Messages may still be posted while Quiet Time is active and will remain available when you return, subject to the normal 14-day message-retention period.

Home Users can read and send chat messages but do not receive chat notifications, so they do not need Quiet Time. Taxi Users do not have chat access or receive chat notifications; they control their Taxi Board visibility using the availability setting instead.

Commuter and Home users must upload an appropriate face photograph to support trust and accountability within the community.

Taxi Users must upload the identification image requested during registration and provide the required Taxi Board details. Uploading information does not mean that RedScreen has independently verified it with a licensing authority.

Images are stored securely and are not searchable on the open internet. The information displayed to other users depends on the User Type and feature being used; see the Privacy Policy for details.

A User Type must accurately reflect how the account is being used. If your role changes or you selected the wrong type, contact RedScreen through Report a Problem before using features intended for another User Type.

RedScreen may restrict an account while information is reviewed.

Yes.

RedScreen may warn, restrict, suspend or permanently remove an account that breaches the Terms of Use, abuses or threatens others, supplies misleading information, misuses the Taxi Board, advertises without permission, evades moderation controls or otherwise puts the service or its users at risk.

Serious cases may lead to immediate action and may be referred to the appropriate authority.

Yes. You can request account deletion through the app. Deletion removes the authentication record, stored profile information and associated profile image. For Taxi Users, the Taxi Board listing will also be removed.

Deletion is permanent and will require creating a new profile to sign back in.
Limited information may be retained where reasonably required for legal, security, fraud-prevention, moderation or dispute purposes, as explained in the Privacy Policy.

Commuter and Home users are grouped according to their selected station and its associated route grouping. They can only read and post messages in their own chatroom. This keeps information relevant and reduces unnecessary noise.

Taxi Users cannot see messages from any station. They can only manage their own Taxi Board listing for the station or stations associated with their profile.

No.

RedScreen is an independent, user-driven community platform. It is not affiliated with National Rail, Network Rail, the Department for Transport or any Train Operating Company.

Information in chatrooms is user-generated and may be incomplete, inaccurate or out of date. Always check the relevant Train Operating Company, National Rail Enquiries, official transport websites or station staff for official information. RedScreen supplements rather than replaces official rail communications.

Yes, however, RedScreen is being introduced in controlled phases.