FAQ

Your station may not appear for one of the following reasons:

1. Station size and grouping

The UK Department for Transport (DfT) categorises rail stations based largely on annual passenger numbers and operational importance. These categories range from:

• Category A – National Hub

• Category B–D – Major / Medium stations

• Category E–F – Smaller local stations

To ensure each RedScreen chatroom has enough active members to be genuinely useful during disruption, we currently focus on larger stations and natural commuter hubs.

If your station is not listed, we suggest selecting the nearest station on your line located after your usual stop / home station. This ensures you are grouped with fellow commuters travelling in the same direction.

2. Phased rollout by Train Operating Company

RedScreen is being introduced in controlled stages.

The first release focuses on selected South Western Railway (SWR) routes serving London Waterloo, with further Train Operating Companies and additional routes planned in future updates.

If your station is not currently available, it is likely scheduled for inclusion in a later expansion phase.

Still can't find it?

You can use the "Report a Problem" option within the app to request that a station be added. We monitor demand and prioritise expansion accordingly.

RedScreen operates a strict zero-tolerance policy towards:

• Abuse or harassment

• Threatening or discriminatory language

• Profanity

• Advertising or commercial solicitation

• Misuse of the platform for non-commuter purposes

If you encounter inappropriate behaviour, the best way is to report it through the App.

How to Report

1. Open the Menu (☰)

2. Select "Report a Problem"

3. Choose "Inappropriate Behaviour"

4. Provide the relevant User ID and a description of the issue

Reports are transmitted directly to RedScreen administration for review.

If you are unable to send a report via the App you may email report@redscreen.co.uk  and provide full details. 

RedScreen reserves the right, at its sole discretion, to:

• Issue formal warnings

• Temporarily suspend accounts

• Permanently remove users

• Restrict access to chatrooms

• Retain records for compliance or legal purposes where required

Serious breaches may be referred to the appropriate authorities.

RedScreen exists to provide a platform for commuters to share information related to disruptions, delays, cancellations or line closures. Any misuse of the platform is treated as a breach of its terms.

When creating a RedScreen profile, you will be asked to select one of three user types. Each type determines how you interact within the platform.

Commuter are the core members of RedScreen and use the platform to share real-time information about delays, disruptions, and onward travel.

This is the standard user type.

A Commuter:

• Selects their home station

• Joins the associated station chatroom

• Can send and receive messages

• Must upload a profile photo (face image)

A Home User is typically someone supporting a commuter (for example, a family member).

A Home User:

• Selects a home station

• Can view and participate in chatroom discussions

• Must upload a profile photo

• Does not physically travel but may assist with arrangements

Future releases will allow secure linking between a Commuter and a Home User profile.

The Taxi user type is for licensed taxi drivers serving specific stations.

A Taxi profile:

• Selects the station or taxi rank that they are licensed to serve. 

• Must upload an image of their official taxi ID badge (not a face photo)

• Must provide vehicle registration and badge details

• Displays a taxi indicator when posting in chat

This user type exists to help commuters coordinate safe onward travel during disruption.

Taxi verification and additional authenticity checks may be expanded in future updates.

⚠ Important

User type selection must reflect your genuine role.
Misrepresentation may result in account suspension or removal.

RedScreen reserves the right to restrict or remove accounts that do not comply with profile requirements.

No.

RedScreen collects only the minimum information required to operate the platform, including:

• First name and surname

• Email address

• Home station

• Profile photo

• Account creation date

This information is not sold, shared, or used for advertising purposes.

Your email address may be used strictly for administrative purposes, including:

• Account verification

• Password recovery

• Responding to problem reports

• Issuing warnings or compliance notices

RedScreen does not share personal data with other users.
Messages display User IDs — not real names.

All data is handled in accordance with applicable UK GDPR requirements.

Yes.

RedScreen reserves the right, at its sole discretion, to suspend or permanently remove any user who:

• Breaches the Terms of Use

• Engages in abusive, threatening, or discriminatory behaviour

• Attempts to misuse the platform

• Misrepresents their identity or user type

• Attempts to circumvent moderation controls

Access to the platform is conditional upon compliance with its rules.

Repeated or serious violations may result in permanent account removal without notice.

Messages are not public and are not searchable on the open internet.

Chatrooms are restricted to users who have selected the same home station (or linked station grouping). Only authenticated users within that station group can view and post messages.

However:

• Messages are visible to all users within that station group.

• Messages may be reviewed by RedScreen administration where required for moderation or compliance.

Users should not share sensitive personal information within chatrooms.

To reduce data retention and limit unnecessary storage of personal content, chat messages may be automatically deleted after a limited period (typically seven days).

This retention period may be adjusted for operational or compliance reasons.

RedScreen does not guarantee permanent storage of chat history.

Users should not rely on the platform as a long-term messaging archive.

Yes.

You may request deletion of your account at any time via the App.

Account deletion removes:

• Your authentication record

• Your stored profile information

• Associated profile photo

Deletion is permanent and cannot be reversed.

Certain limited records may be retained where legally required (for example, abuse reports or compliance logs).

RedScreen groups users according to their selected home (and neighbouring) station.

You can only view and post messages within your own chatroom. 

This ensures:

• Relevance of information

• Reduced noise

• Improved commuter coordination

Access to other station chatrooms is restricted.

Quiet Time allows you to silence notifications from the RedScreen app.

You may:

• Instantly silence notifications for the current day

• Set recurring quiet days

• Configure holiday periods

Quiet Time suppresses notification alerts only.
It does not prevent messages from being posted in your station chatroom.

Notification preferences are saved to your profile.

Profile photos are required to promote trust and accountability within the commuter community.

• Commuter and Home Users must upload a face photo.

• Taxi Users must upload a photo of their official badge or identification.

Profiles without an appropriate image may be restricted.

Photos are stored securely and are not publicly searchable.

Taxi users display a taxi indicator when posting in chat.

This helps commuters identify licensed drivers who may be available to assist with onward travel during disruption.

The taxi symbol does not constitute endorsement, verification, or guarantee of service.

Users are responsible for exercising their own judgement when making travel arrangements.

RedScreen is being introduced in controlled phases.

The initial rollout focuses on selected routes. Additional stations and Train Operating Companies will be introduced over time.

Expansion is guided by:

• User demand

• Operational stability

• Safety and moderation controls

Taxi users are required to provide vehicle registration and badge identification details during profile creation.

However, RedScreen does not currently conduct independent verification with local authorities or licensing bodies.

Users must exercise their own discretion when arranging transport.

Additional verification measures may be introduced in future updates.

No.

RedScreen is an independent, user-driven communication platform.

It does not provide official rail service updates and is not affiliated with:

• National Rail

• Any Train Operating Company

• Network Rail

• The Department for Transport

Information shared within RedScreen chatrooms is user-generated and may not be accurate, complete, or up to date.

For official service information, passengers should consult:

• The relevant Train Operating Company

• National Rail Enquiries

• Official transport websites or station staff

RedScreen is intended to supplement, not replace, official rail communications.

No.

RedScreen provides a communication platform only.

Any arrangements made between users — including but not limited to shared taxis, meeting points, travel plans, or other agreements — are made entirely at the users' own discretion and risk.

RedScreen:

• Does not arrange transport

• Does not broker services

• Does not guarantee the identity, conduct, or reliability of any user

• Does not verify or insure private arrangements

Users are solely responsible for exercising appropriate judgement before entering into any arrangement with another user.

RedScreen accepts no liability for loss, damage, injury, delay, or dispute arising from interactions or agreements between users.

No.

RedScreen is an independent platform and is not affiliated with:

• National Rail

• Any Train Operating Company

• The Department for Transport

• Network Rail

RedScreen provides a user-driven communication platform only.

It does not provide official rail service updates or operational guarantees.